Return & Refund Policy – Biswas Food Mart

At Biswas Food Mart, your trust is our greatest asset. Every product we deliver is fresh, pure, and of the highest quality. If anything fails to meet your expectations, we are committed to making it right — quickly and fairly.

1. Inspect on Delivery

To ensure a smooth and transparent experience, we kindly request customers to inspect products at the time of delivery while our delivery representative is present.

You may request an immediate return if:

  • The product is expired
  • Packaging is damaged, leaking, or compromised
  • The product does not match the description or weight shown at the time of order
  • There is any visible quality inconsistency
  • You receive an incorrect or different product

📞 Customer Support / Hotline: 09617893373

2. “10-Day Taste & Trust” Guarantee

We stand confidently behind the quality of our products. That’s why we offer a 10-day risk-free guarantee from the date of delivery.

Partial Consumption Policy

  • If you have consumed part of the product and are not satisfied with its quality or taste, simply return the remaining unused portion
  • A refund will be issued for the unconsumed quantity

3. Refund Process

  • Fast Refunds: Once the return is verified, refunds are processed within 72 hours (3 working days)
  • Refund Methods:
    • bKash
    • Nagad
    • Bank Transfer
  • Shipping Costs:
    • For returns due to change of mind, a standard delivery fee will be deducted
    • For returns due to our mistake or quality issues, Biswas Food Mart bears the full shipping cost

Our Promise

At Biswas Food Mart, we don’t just sell food — we build lasting relationships based on “Biswas” (Trust).
Your satisfaction is our highest priority. If you’re not happy, we’re not happy.

📞 Hotline: 09617893373