Terms & Conditions – Biswas Food Mart

Effective Date: January 01, 2026

Welcome to Biswas Food Mart. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Our aim is to ensure your shopping experience is safe, transparent, and satisfying.

1. About Us

Biswas Food Mart is committed to delivering pure, authentic, and high-quality food products across Bangladesh.

📞 Customer Hotline: 09617893373

2. Eligibility & Your Account

  • Users must be 18 years or older, or use the service under the supervision of a parent or legal guardian
  • You are responsible for keeping your account credentials confidential
  • Any suspicious, misleading, or fraudulent activity may result in temporary or permanent account suspension

3. Product Accuracy & Authenticity

  • We strive to maintain 100% accurate product descriptions, images, and weight information
  • As we deal with natural and fresh products, variations in color, texture, or aroma may occur
    • These variations are normal and reflect product authenticity

4. Pricing & Payment

  • All prices are listed in Bangladeshi Taka (BDT)
  • Accepted payment methods include:
    • Secure online payment gateways
    • bKash / Nagad
    • Cash on Delivery (COD)
  • In case of pricing errors due to system or technical issues, Biswas Food Mart reserves the right to cancel the order and issue a full refund

5. Orders & Cancellations

  • Orders are confirmed only after product availability and delivery address verification
  • Biswas Food Mart reserves the right to cancel orders due to:
    • Product unavailability
    • Incorrect or incomplete delivery information
    • Suspicious or fraudulent activity

6. Delivery

  • Delivery timelines may vary depending on location, weather conditions, and operational factors
  • Once an order is handed over to our delivery partner, we actively track the shipment to ensure safe and timely delivery

7. Returns, Refunds & Biswas Guarantee

Returns are accepted in the following cases:

  • Damaged products
  • Expired products
  • Incorrect or mismatched items

📹 Providing an unboxing video helps us process return or refund claims faster.

For detailed procedures, please refer to our Return & Refund Policy.

8. User Conduct & Intellectual Property

  • Users must not engage in hacking, scraping, data misuse, or any harmful activity on the website
  • All website content including logos, images, text, designs, and graphics is the exclusive intellectual property of Biswas Food Mart
  • Unauthorized copying, reproduction, or use is strictly prohibited

9. Limitation of Liability

  • Biswas Food Mart is not responsible for allergic reactions; customers are advised to review product ingredients before purchase
  • We are not liable for delays or failures caused by natural disasters, strikes, or courier-related issues

10. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved under the applicable local legal framework.